Private Label Managed Services

Help your clients improve productivity and security by proactively safeguarding their network and IT assets.

ValueReseller now offers premier, private label Managed Services sold exclusively through resellers and channel partners. By leveraging our Network Operations Center and highly skilled engineers you can offer remote server and desktop monitoring, maintenance and support.

ValueReseller provides resellers with the experienced resources and infrastructure they need to support their clients 24x7. At last, there is a solution for resellers that need to expand their service offerings while improving their efficiency and profitability!

By partnering with ValueReseller for Managed Services, you will now be able to offer:

•  Monitoring and management of workstations and servers.

•  Support services including troubleshooting and remediation of common server and workstation problems. (We offer both trouble ticket and phone Help Desk support options).

•  Basic systems administration - user management, file system management, etc.

•  Patch management for MS operating systems and applications.

•  Support for the most popular business software suite, such as Microsoft, Adobe and others.

Our all-inclusive Value: 360 service proactively safeguards your client's IT environment by continuously monitoring servers and workstations. Our software monitors over 220 events/services on each device to catch problems before users are affected. Below is a list of just some of the tasks that resellers can outsource to ValueReseller. You can easily customize the services for each client by working with our engineers during the setup phase of the engagement.

•  Remote systems administration
•  Troubleshoot and remediate alerts
•  Perform move, adds, change requests
•  Performance troubleshooting
•  Business application administration
•  Setup monitoring and scheduled scripts/tasks
•  Asset management / reporting
•  Temporary file clean-up
•  Disk defragmentation, Scandisk
•  Microsoft updates / patch management
•  Performance optimization

•  Event log monitoring and alerting
•  Troubleshoot Windows error logs
•  Detect Disk and disk controller errors
•  Troubleshoot printing issues
•  Identify resource issues
•  Anti-virus software management
•  Anti-virus scan and virus removal
•  Anti-Spyware /Adware software management
•  Scheduled spyware scan and removal
•  Logs review and exclusion management
•  Security definition management

Monitoring system events on servers and workstations to prevent potential problems before they happen is a key managed services task. We have the software, infrastructure, and personnel to help you deliver an enterprise-class managed services solution to your clients at small business prices. We can provide full remote monitoring and support as well as onsite support if needed.

To provide this level of support requires staffing to be available around the clock seven days a week. Staffing for this activity can be difficult because of the time and resource requirements as well as the broad base of knowledge required to respond, analyze and resolve issues. By partnering with ValueReseller, you can now provide this important service for your clients and increase your recurring revenue.

IT automation is the key for transitioning from a reactive environment to a proactive, results based IT service delivery model. ValueReseller provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices - all backed by our experienced team of certified engineers 24x7.